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Black Book of Outsourcing
BBoO provides the industry’s only recognized unbiased client satisfaction resource. Their reports aim to help both customer and provider deal with the root cause of relationship issues through the use of standard industry satisfaction measures. Aggregate customer satisfaction measurement is critical to gauge the entire effectiveness of global outsourcing service implementation and execution. Based on concrete evidence provided by The Black Book of Outsourcing, the ability to measure whether outsourcing services clients are truly satisfied or unsatisfied keeps advancing the industry. The side-by-side comparison of vendors on each of the criteria will supplements the RFP and vendor selection process like no other tool available.

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